Gurugram Traffic Police to Implement People-Friendly Practices

In Gurugram, the local traffic police are set to enhance their approach to patrolling by adopting more people-friendly practices. Dr. Rajesh Mohan, the deputy commissioner of police (DCP) for traffic, announced plans to sensitise officers to interact more positively with commuters. This initiative follows directives from OP Singh, the director general of police (DGP), aimed at achieving “frictionless policing” throughout the city.

The sensitisation drive will focus on behavioural changes within the police force. Dr. Mohan highlighted that the initiative responds to complaints about officers’ rude behaviour during traffic checks. He stated, “Officers will now use polite phrases while enforcing traffic norms.” This approach is designed to foster a more respectful relationship between the police and the public.

Engagement with Commuters

To further support this initiative, a meeting will soon take place with all zonal officers. They are expected to listen patiently to commuters’ grievances, reinforcing the goal of responsible policing. “We want to ensure that on-ground personnel act responsibly by being polite and firm at the same time,” Dr. Mohan explained.

The implementation of these changes is influenced by the Stanford Design Thinking Lab Method, a five-stage process that aims to identify and address the “pain points” of motorists. This method encourages understanding commuter experiences rather than imposing strict regulations. Dr. Mohan noted that maintaining composure in high-pressure situations is vital, and he expects similar behaviour from residents to avoid confrontations.

Officials indicated that commuters’ concerns—such as hasty lane changes, illegal parking, traffic congestion, and speeding—will be addressed through this empathetic approach. Dr. Mohan invited community participation, stating, “Anyone who feels they want to contribute to improving traffic conditions can write to us at [email protected].”

Technological Enhancements and Future Plans

The traffic police recently conducted a trial on October 9 to decongest Shankar Chowk, utilising principles from the Stanford model. The trial involved listening to commuters travelling from Delhi to Gurugram. Dr. Mohan expressed optimism about the ongoing development of smart traffic plans aimed at preventing congestion, particularly in areas with robust electronic enforcement.

Currently, there are approximately 1,200 CCTV cameras, including Automatic Number Plate Recognition (ANPR) systems, installed at 208 locations across Gurugram. These surveillance measures are designed to enhance traffic monitoring and enforcement. Dr. Mohan confirmed that the Gurugram Metropolitan Development Authority (GMDA) has been contacted regarding the maintenance of defunct monitoring networks.

Through these initiatives, the Gurugram traffic police aim to create a safer and more cooperative environment for all road users, ultimately improving the overall traffic situation in the city.