IndiGo Faces Major Disruptions with 70 Flights Cancelled Nationwide

IndiGo, the airline responsible for over 60% of domestic air travel in India, is currently facing a significant operational crisis characterized by widespread flight cancellations and delays. On December 2, 2023, only 35% of IndiGo flights departed on time, a drastic decline for an airline previously recognized for its punctuality. This turmoil has resulted in more than 70 flights being cancelled across various locations, particularly affecting major hubs like Delhi, Mumbai, Hyderabad, and Bengaluru.

The root of this crisis lies in a shortage of pilots and cabin crew, exacerbated by newly implemented Flight Duty Time Limitation (FDTL) norms that have tightened crew scheduling. As a result, passengers have encountered long delays, chaotic baggage situations, and numerous last-minute cancellations during what is typically a peak travel season.

In response to this disruption, IndiGo has issued an apology to affected travellers and is offering options for refunds or alternative travel arrangements. The airline has urged passengers to verify flight statuses before heading to the airport, highlighting the importance of staying informed during this challenging period.

Many travellers have expressed frustration over the situation, citing the impact on their travel plans. Reports indicate that some passengers experienced extended wait times at airports, with long lines forming as people sought assistance or alternative flights. The disruptions have drawn attention from industry analysts, who are predicting that the operational challenges may continue as IndiGo works to address the staffing shortages and adapt to the new regulations.

As one of India’s leading airlines, IndiGo’s operational challenges not only affect the company but also have broader implications for the travel industry in the country. With air travel demand remaining high, the airline faces pressure to restore its reputation for reliability and efficiency.

The situation remains fluid, and observers will watch closely to see how IndiGo navigates this crisis and its efforts to reassure customers in the coming days.