IndiGo CEO Declares Airline Operations Stabilised After Disruptions

IndiGo, one of India’s leading airlines, announced on December 9, 2025, that its operations have stabilised following a series of recent disruptions. In a video message, Chief Executive Officer (CEO) Peter Elbers assured passengers that the airline is “back on its feet” and working diligently to address any outstanding concerns.

Elbers noted that the airline has processed full refunds for numerous passengers whose flights were either cancelled or delayed during the turmoil. He highlighted that this refund process is ongoing, as the airline aims to resolve all customer issues promptly.

While Elbers expressed gratitude for passenger patience, he did not provide specific details regarding compensation for those affected by last-minute cancellations or significant delays. According to the Civil Aviation Ministry’s passenger charter, airlines are obligated to offer mandatory compensation if cancellations are not communicated at least two weeks prior to departure. This compensation must be issued automatically, alleviating the need for passengers to request it.

In his message, Elbers acknowledged the airline’s shortcomings during the disruption. “We’ve let you down when a major operational disruption happened, and we’re sorry for that,” he stated. He indicated that the airline had aimed to return to normal operations between December 10 and 15, but confirmed that stability has already been achieved as of December 9.

Elbers explained that the airline prioritised the safe transport of stranded and delayed passengers before initiating the refund process. Although he did not disclose the total amount disbursed, he confirmed that many passengers have received the refunds they were owed. He also mentioned that efforts are underway to return luggage that remains stuck at airports.

Operational Recovery and Network Restoration

The CEO described the recovery efforts as being conducted on a “war footing.” He shared that following the disruptions, IndiGo was initially able to operate only 700 flights on December 5. However, this number improved significantly, reaching 1,800 flights by December 8, with more than 1,800 flights operating on December 9.

As of now, IndiGo has resumed services to all 138 destinations within its network. Elbers also confirmed that the airline’s on-time performance metrics have returned to normal levels, further assuring passengers of improved reliability.

In conclusion, IndiGo is taking significant strides to rectify the issues faced by passengers during the recent disruptions. With a commitment to maintaining operational stability and customer satisfaction, the airline aims to restore confidence among its customers as it navigates the path to recovery.