IndiGo CEO Declares Airline Stabilized After Recent Disruptions

IndiGo has announced that it is back on its feet and operations have stabilized following a series of disruptions that affected numerous passengers. In a video message released on December 9, 2025, the airline’s Chief Executive Officer, Peter Elbers, provided updates on the airline’s recovery efforts and the ongoing support for affected travelers.

Elbers stated that lakhs of passengers, whose flights were canceled or delayed during the recent operational turmoil, have already received full refunds. This process is ongoing, with the airline committed to addressing all passenger concerns. Despite the positive news regarding refunds, Elbers did not address compensation for those whose flights were canceled at the last minute or who faced long delays. Under the regulations set forth by the Civil Aviation Ministry, airlines are required to provide mandatory compensation if passengers are not informed of cancellations at least two weeks prior to departure.

In his message, Elbers acknowledged the disruption, saying, “IndiGo is back on its feet, and our operations are stable. We’ve let you down when a major operational disruption happened, and we’re sorry for that.” He reiterated that the airline had previously indicated a return to normalcy between December 10 and 15 but confirmed that operations had already stabilized as of December 9.

Elbers explained that the priority was to ensure that all stranded and delayed passengers could reach their destinations or return home safely before focusing on the refund process. He reported that thousands of passengers have received their refunds, although he did not disclose the total amount issued. Most of the luggage that had been stranded at airports has been returned to passengers, with teams actively working to deliver any remaining bags.

The restoration of IndiGo’s flight network was described by Elbers as being conducted on a “war footing.” He detailed the gradual improvement in the number of flights operated, stating, “On December 5, we could only fly 700 flights. Thereafter, gradually yet steadily improving to 1,500 on December 6, 1,650 on December 7, 1,800 on Monday and Tuesday, more than 1,800.” As of December 9, the airline had successfully resumed services to all 138 destinations within its network.

Elbers concluded by emphasizing that the airline remains committed to addressing all customer needs and ensuring that operations continue to run smoothly. With IndiGo’s on-time performance returning to normal, the airline is focused on rebuilding passenger trust and enhancing its service reliability in the future.